Complaints procedure

Mwaniki Gachoka & Co. Advocates is committed to professional service of a high standard. If you are dissatisfied with any aspect of our work, we ask that you tell us promptly so that we can address the concern.

How to complain

Please write to the Managing Partner, setting out:

• your name and contact details;
• the matter reference or brief description of the engagement;
• what went wrong, when it happened, and what you would like us to do.

Send your complaint by email to mgachoka@mglawadvocates.co.ke marked for the attention of the Managing Partner, or by post to MG Law Chambers, The Westery, 5th Floor, Mpesi Lane, off Muthithi Road, Westlands, Nairobi.

What happens next

We will acknowledge your complaint within five working days of receipt where practicable, investigate the issues raised, and provide a written response. Where a full response will take longer, we will explain why and indicate when you may expect to hear from us.

Law Society of Kenya

If you remain dissatisfied after our internal process, you may be entitled to pursue the matter with the Law Society of Kenya or other competent body regulating advocates in Kenya. We will cooperate with any proper regulatory enquiry.

This procedure does not affect any right you may have under applicable law or the Advocates Act and related professional rules.